We offer free delivery on all orders including postage and packing to the UK Mainland.

Deliveries are despatched within 24 hours. If for any unforeseen reasons there is a delay, we will contact you.

Deliveries are not made during the weekends or Bank Holidays.
Orders taken after 12.00pm on Friday are not despatched until Monday to avoid being in transit over the weekend.

If an item is out of stock we will contact you by e-mail or telephone with the options of waiting until we can supply the original goods, receiving a suitable substitution or cancelling the order.

Certain deliveries are made by a national courier service that will require a signature for acceptance of the goods – please let us know of alternative arrangements if you are unable to receive the order.

Payments & Taxes
We accept VISA, MasterCard, VISA Electron ( UK issued), VISA Delta ( UK issued), Maestro (UK Issued) and Solo. All transactions are in pounds Sterling (£).

Online payments are handled using industry standard 128-bit encryption and are therefore highly secure.

Refunds on purchases will be made to the purchasers credit/debit card account.

Cotswold Group keeps no customer credit/debit card details on record

All prices on this website are quoted in pounds Sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate. Cotswold Group VAT Number: GB 435 3624 58.

Refunds & Returns
If goods arrive damaged please advise us within three working days by email or telephone to arrange return and refund of the items.

If for any reason you are not satisfied with your goods, please contact us by telephone, letter, fax, or email within seven working days after they were received. We will arrange to exchange, or refund the goods, providing they are returned in perfect condition, unused and with their original packaging.

Refunds for the return of goods and reimbursement of the cost of postage will be made to the purchasers credit/debit card account within 30 days after notification.